I have found these people to have the worst customer service of any company with whom I have ever worked. I bought the stainless steel barn door hardware with the round rail. No problem with the quality of the product. Misplaced the directions during construction of our home. I sent numerous emails to them telling them I had misplaced my directions. So I sent pictures and drawings of my exact conditions and dimensions I needecd. Asked if would they send me either answer to my questions or refer me to new set of instructions. 5 emails, the first thing they want to know is my order number which I provided, but never did I get my questions answered nor where I could get a new set of instructions. Yes I did try some of the online instruction sources and all had the instructions to the flat bar rail but not the round tube rail.
